Privacy Policy

Privacy Policy

Effective date: October 22, 2025

Welcome to Flights Travel Desk (flightstraveldesk.com, "we", "us", or "our"). We respect your privacy and are committed to protecting the personal information you share with us when using our website and services. This Privacy Policy explains what information we collect, why we collect it, how we use it, with whom we share it, and your choices regarding your information.

1. Information We Collect

Personal Information You Provide

When you interact with our website or book travel through Flights Travel Desk, you may provide personal information including, but not limited to:

• Full name
• Contact details (email address, phone number, mailing address)
• Travel details (flight preferences, passenger names, passport information when required)
• Payment information (credit/debit card information or payment tokens; note: for security we use third-party payment processors — see Section 4)
• Account credentials if you register for an account (username, hashed password)
• Communication preferences and marketing opt-ins

Information Collected Automatically

When you visit our site we automatically collect certain technical information, such as:

• IP address
• Browser type and version
• Device information (device model, operating system)
• Pages visited and time spent on pages
• Referrer URL and click-paths

Cookies and Similar Technologies

We and third-party partners use cookies, web beacons, and similar technologies to collect usage and analytics information and to improve the user experience. You can control cookies through your browser settings; however, some site features may not function if cookies are disabled. See our Cookies section below for more details.

2. How We Use Your Information

We use the information we collect for purposes that include:

• Processing and confirming your bookings and payments
• Providing customer support and responding to inquiries
• Sending transactional communications (booking confirmations, itineraries, invoices)
• Personalizing your site experience and showing relevant offers
• Sending marketing communications if you have opted in (you may opt out at any time)
• Detecting and preventing fraud or other prohibited activities
• Complying with legal obligations and enforcing our terms
• Analyzing site usage and improving our products and services

3. Legal Basis for Processing (Where Applicable)

For users in jurisdictions that require us to state a legal basis for processing (for example, the European Economic Area), our legal bases include:

• Performance of a contract (processing bookings and payments)
• Legitimate interests (fraud prevention, security, service improvement)
• Consent (for marketing communications and optional cookies)
• Compliance with legal obligations

4. Payment Processing & Security

We do not store full payment card details on our servers. Payment transactions are processed through trusted third-party payment processors (such as payment gateways) who handle card details in a secure, PCI-compliant manner. We may store non-sensitive payment tokens or the last four digits of a card for customer support and refund purposes.

While we use administrative, technical, and physical safeguards to protect data, no system is completely secure. If you believe your interaction with Flights Travel Desk is no longer secure, please contact us immediately (see Section 12).

5. Sharing and Disclosure of Information

We may share your information in the following circumstances:

• Service Providers: Airlines, GDS (global distribution systems), hotels, car rental providers, payment processors, hosting providers, analytics providers, and other vendors who help us provide services.
• Legal Requirements: If required by law, court order, or government authorities, we may disclose information to comply with legal obligations or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction. We will notify affected users where required by law.
• With Your Consent: When you authorize or request sharing with third parties (for example, travel insurance providers).

6. Third-Party Links and Integrations

Our website may contain links or integrations with third-party websites and services (including social media platforms, airline websites, or booking partners). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any site you visit.

7. Cookies & Tracking Technologies

We use the following categories of cookies:

• Essential Cookies: Required for site functionality (e.g., session management).
• Performance & Analytics Cookies: To understand how visitors use the site and to improve it.
• Marketing & Targeting Cookies: To show relevant ads and offers based on interests.

You can manage cookie preferences in your browser settings. Many browsers offer an option to block or delete cookies; however, blocking essential cookies may prevent parts of the site from working properly.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type (for example, booking records are generally retained for several years for tax and regulatory compliance).

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion or restriction of processing in certain circumstances
• The right to object to processing (for direct marketing or where processing is based on legitimate interests)
• The right to data portability where applicable

To exercise these rights, please contact us (see Section 12). We may need to verify your identity before responding to certain requests.

10. Children

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under this age without parental consent, we will take steps to delete that information.

11. International Transfers

Flights Travel Desk is based in the United States and operates globally. Personal information we collect may be processed and stored in the United States or other countries. Where required by law, we take steps to ensure adequate safeguards for cross-border transfers.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

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Email: info@flightstraveldesk.com

Phone: +1-888-342-8164

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Effective date" at the top. Your continued use of the site after such changes indicates your acceptance of the updated policy.

14. Additional Notices

California Privacy Rights / CCPA: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). To make a CCPA request (access, deletion, or data portability), please contact us at the email address above and include "CCPA Request" in the subject line.

European Residents / GDPR: If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR). To exercise your rights, please contact us using the details in Section 12.

This Privacy Policy is intended to inform you about our practices and to help you make informed decisions. It does not create any contractual or other legal rights beyond those provided by applicable law.